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Privacy Statement

X-Ware Online respects the privacy of visitors to our website and shall take all reasonable steps to protect the personal information of Users. In order to demonstrate our firm commitment to user’s privacy, X-Ware Online has adopted the privacy policy hereunder which discloses the privacy practices for both our website and email system. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. Please note this privacy statement applies solely to information collected by this site. If you link to other websites, please review the privacy policies posted at those sites. We are not responsible for the privacy practices of such other sites.

Casual Surfing
The User may visit the website without providing any personal information. The website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the website, pages viewed, etc. X-Ware Online uses this information to determine use of the website, and to improve content thereon. X-Ware Online assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Collection and Use of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors, generally this occurs when you register an account. Information collected by us via the site is stored in a secure operating environment that is not available to the public. Information that we collect from you may be used to: Provide the products and services you have requested; Contact you when we experience difficulty in fulfilling your request; Communicate to you new products and services, promotions or offers; and better understand our customer base and improve our products and services.

In order to use our site, you must first complete the registration form. When you register we collect personal information such as your name, address, email address, telephone and fax numbers. This information is used to contact you about the products on our site for which you have expressed interest. All information that is mandatory is made known on the registration form and is necessary to complete the registration process.

If you wish to subscribe to our newsletter, we ask for contact information such as an email addresses. We only send out periodical communications to people who have “opted in” to receive it. We do not send out “spam” to our members and honour their right to privacy. However, it is completely at your discretion to be removed from such a list as set out in our Choice/Opt-out section below.

Competitions and Surveys
We occasionally run contests or surveys on our site in which we ask visitors for contact information and/or demographic information. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose any information to us. Contest data will only be used to notify contest entrants of the winner and send further information about our products and services. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this site. You may opt-out of receiving future mailings at any time; see the Choice/Opt-out section below.

Cookies X-Ware Online uses software tags called "cookies" to identify customers when they visit our site. They help us understand your buying preferences and customize our service to your needs. By understanding which areas of the site you visit, cookies allow us to present information, products and specials that are of personal interest. The information we collect with cookies is not sold, rented or shared with any outside party. You can choose to prevent the site from accessing this information by disabling your cookies in your browser options.

Banner Advertising
We use an external ad Web site to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company and are only used for ad tracking. We may pass coded information to the ad server in order to target banners based on our member's settings.

If you no longer wish to receive our newsletter, surveys, or promotional materials from us you may opt-out of receiving these communications by following the unsubscribe instructions in the relevant email.

Distribution of Information
X-Ware Online will make sure that your personal information is kept strictly confidential and is not disclosed to third parties. However, we may release account information when we believe, in good faith, that such release is reasonably necessary to comply with law or enforce or apply the terms of any of our user agreements, or protect the rights, property or safety of X-Ware Online, our users, or others. The information is not provided to these third parties for marketing purposes.

We reserve the right to amend this privacy policy. All amendments will be posted.


X-Ware aims to ensure that our customers can shop online with complete confidence, and believe that ordering online with us is completely safe. We use MyGate as our credit card payment gateway which ensures your credit card details are recorded in a highly secure 128 bit encrypted environment. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. We keep no record of your credit card number, so each time you make a purchase you will have to re-enter the information. Making it an even more secure way of handling your credit card information.